A Story of Good Customer Service

A quick story about good customer service. I buy a lot of MP3 music via Amazon, because they often have very good special pricing on full albums. I bought a Green Day record (for $5) back in September, and didn't notice at the time I selected the [Edited] version. I noticed the other day when I was playing it in the car and some 'bad words' were missing.

So yesterday I searched on the Amazon site for a contact number, and finally found the 'we'll call you' functionality that Apple and others use. I used the callback feature and was on hold for only about a minute when Adam came on the line and asked how he could assist. I told him the story, he asked for my name and looked up my account in seconds. He said he couldn't really do an 'exchange' of digital content, but what he could do was add a credit to my account for $8.99 (the current cost of the un-edited version of the album), and I could go in and buy it using the credit, essentially getting the version I wanted at no additional cost. I thanked him, he asked if there was anything else he could do, and I said no and thanks again.

The whole call took about three minutes, and when I logged in to Amazon a few minutes later, there was my credit, and I soon had the new NSFW version of the album safely* stored in my iTunes.

Way to go Amazon! You may continue to take my money.

*My tale of iTunes woe is for another time...